This Privacy Policy explains how aq9 collects, uses, stores, shares, and protects the personal data of players on the aq9.lat platform. We are committed to handling your information with transparency, security, and full respect for your privacy rights.
These six principles guide how aq9 approaches data privacy for every player registered on the platform across Bangladesh.
All personal and financial data transmitted through the aq9 platform is protected by industry-standard SSL/TLS encryption. Our servers and databases are secured against unauthorised access, and we conduct regular security audits to maintain the integrity of our infrastructure.
aq9 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate your account, process transactions, and improve the quality of services we provide to you directly.
Registered players have the right to access, correct, export, and request deletion of their personal data at any time. These rights can be exercised by contacting our support team. We will acknowledge all data requests within 5 business days and complete processing within 30 days.
We only collect the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with responsible gaming obligations. We do not collect data for purposes beyond those stated in this Privacy Policy without your explicit consent.
aq9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of 5 years following account closure to meet anti-money laundering and fraud prevention obligations.
Whenever we make material changes to this Privacy Policy, we will notify registered players by email at least 7 days before those changes take effect. The current version and effective date are always displayed at the top of this page so you know you are reading the latest policy.
aq9, operating the platform accessible at aq9.lat and all associated subdomains and applications, is the data controller responsible for the personal data of registered players and website visitors. As data controller, aq9 determines the purposes and means of processing personal data collected through the platform.
All enquiries, data access requests, correction requests, deletion requests, and complaints relating to the use of personal data by aq9 should be directed to our dedicated support team using the contact details provided in Section 14 of this policy. We are committed to responding to all privacy-related communications promptly and transparently.
aq9 collects personal data across several categories depending on your interaction with the platform. The table below summarises the categories of data collected and examples of specific data points within each category.
| Category | Examples of Data Collected | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, National Identity Card (NID) number | Required |
| Contact Data | Mobile phone number, email address, residential address (district, city, postcode) | Required |
| Account Data | Username, hashed password, account creation date, account status, session history | Required |
| Financial Data | bKash/Nagad/Rocket mobile wallet numbers, bank account details, deposit and withdrawal history, transaction amounts in BDT (৳) | Required |
| Gaming Activity Data | Bet history, game session logs, wagering amounts, win/loss records, bonus usage, game preferences | Automatically collected |
| KYC Verification Data | Copies of government-issued photo ID, passport, proof of address documents, selfie verification images | Required for withdrawal |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone setting | Automatically collected |
| Usage Data | Pages visited, links clicked, session duration, navigation paths, error logs, feature usage patterns | Automatically collected |
| Communications Data | Support chat transcripts, email correspondence with the aq9 team, feedback and complaint records | Where applicable |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS notifications, and in-platform messages | Optional |
aq9 collects personal data through several distinct channels. Understanding these channels helps you know exactly what information enters our systems and when.
You provide data directly to aq9 when you register an account, complete the KYC verification process, make a deposit or withdrawal request, contact our support team, respond to a survey, enter a promotion, or update your account profile. All data you provide through these activities is captured and stored securely.
When you access the aq9 platform, our servers and analytics systems automatically record technical and usage data including your IP address, device identifiers, browser characteristics, and navigation behaviour. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 10 of this policy.
aq9 may receive data about you from third-party sources in the following circumstances:
aq9 uses the personal data it collects for the following purposes. We will only use your data for a purpose that is compatible with the reason for which it was originally collected.
aq9 processes personal data on one or more of the following legal bases, depending on the specific processing activity:
Processing is necessary to perform our contract with you — namely, to operate your account, process bets and payments, and deliver the services you have registered to use. Without this processing, we cannot provide the aq9 platform to you.
Processing is necessary to comply with legal obligations applicable to aq9, including anti-money laundering requirements, age verification mandates, fraud prevention obligations, and the retention of financial records.
Processing is necessary for the legitimate interests pursued by aq9, including protecting the platform from fraud and abuse, improving our services, maintaining platform security, and communicating relevant account information to registered players. We conduct a balancing test before relying on legitimate interests to ensure those interests are not overridden by your privacy rights.
Where processing is based on your consent — such as sending optional marketing communications or placing non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To withdraw consent, contact [email protected] or update your account preferences.
aq9 does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.
We share data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include:
All third-party processors are contractually prohibited from using your data for their own purposes and must process your data only in accordance with our instructions.
aq9 may disclose personal data to government authorities, law enforcement agencies, courts, or other regulatory bodies where required to do so by applicable law, by a lawful court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or serious harm.
In the event of a merger, acquisition, or transfer of all or substantially all of aq9's assets or business operations, personal data held by aq9 may be transferred to the acquiring entity as part of that transaction. Registered players will be notified of any such transfer by email prior to its completion, and the terms of this Privacy Policy will continue to apply to their data.
aq9's primary platform operations are directed at players located in Bangladesh. Some of our third-party service providers — including cloud hosting infrastructure, fraud prevention services, and game studio partners — may process data on servers located outside Bangladesh. Where personal data is transferred outside the player's country of residence, aq9 takes appropriate measures to ensure that such transfers are conducted in accordance with applicable data protection principles.
Safeguards for international transfers include the use of standard contractual clauses in agreements with data processors, ensuring that recipient jurisdictions provide an adequate level of data protection, and conducting due diligence on the security practices of overseas processors before engaging them as service providers.
aq9 retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity and KYC data | 5 years after account closure | AML and fraud prevention obligations |
| Financial transaction records | 5 years after account closure | Financial record-keeping obligations |
| Gaming activity logs | 3 years after account closure | Dispute resolution and responsible gaming monitoring |
| Support communications | 3 years after last interaction | Quality assurance and dispute resolution |
| Technical and usage data | 24 months from collection | Platform performance and fraud detection |
| Marketing preferences | Until opt-out or account closure | Consent management |
| Cookie data (non-essential) | As specified per cookie type (13–24 months) | Session management and analytics |
At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised or aggregated data from which you cannot be identified may be retained indefinitely for statistical and analytical purposes.
aq9 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying aq9 promptly at [email protected] if you suspect unauthorised access to your account.
aq9 uses cookies and similar tracking technologies on the platform to ensure proper functionality, maintain session security, analyse usage patterns, and — where you have consented — deliver relevant promotional content. The following categories of cookies are used:
These cookies are essential for the platform to function correctly. They enable core features such as account login sessions, security token validation, and payment flow management. These cookies are always active and cannot be disabled without disabling core platform functionality. They do not require your consent.
Functional cookies remember your preferences and settings — such as your preferred language, display settings, and notification preferences — to enhance your experience on the platform. These cookies persist across sessions but do not track your activity for advertising purposes.
With your consent, aq9 uses analytics cookies to collect aggregated, anonymised data about how players navigate and use the platform. This data helps us identify performance issues, improve page layouts, and prioritise feature development. Analytics data is not linked to your individual identity.
You may withdraw consent for non-essential cookies at any time by updating your cookie preferences within your account settings, or by adjusting your browser settings to block or delete cookies. Please note that blocking all cookies will impair the functionality of the aq9 platform, including the ability to log in and maintain a session.
As a registered player on the aq9 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered email address and the specific right you wish to exercise.
aq9 will acknowledge all privacy rights requests within 5 business days (BST) and complete the requested action within 30 calendar days. In complex or high-volume situations, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
The aq9 platform is strictly restricted to individuals who are 18 years of age or older. aq9 does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step during the registration and KYC process. If aq9 becomes aware that personal data has been collected from an individual under the age of 18, all data associated with that account will be permanently deleted and the account will be closed immediately.
If you believe that a person under the age of 18 has registered an account on the aq9 platform, please report this to us immediately at [email protected]. We take underage access seriously and will act on all reports without delay.
aq9 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. All changes will be posted on this page with an updated effective date. Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — we will notify you by email at the address registered on your account no less than 7 days before the changes take effect.
Your continued use of the aq9 platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you have the right to close your account and request deletion of your data by contacting [email protected] before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. The version number and effective date at the top of this page will always reflect the most current version.
All privacy-related enquiries, data access requests, rectification requests, deletion requests, consent withdrawals, opt-out requests, and complaints should be submitted in English to the aq9 support team using the contact details below. Please include your registered account email address and clearly describe your request to enable us to respond as efficiently as possible.
This Privacy Policy was last reviewed and updated on 1 January 2026. Version 2.4.
Now that you have reviewed our Privacy Policy, explore the full aq9 platform — cricket betting, casino games, and slots, all in BDT with bKash, Nagad, and Rocket.
aq9 is strictly for players aged 18 and above. Please gamble responsibly.