At aq9, gambling is meant to be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. We provide every registered player in Bangladesh with a comprehensive set of tools, resources, and direct support to ensure gaming stays fun, controlled, and safe.
Responsible gaming is not a checkbox at aq9 — it is a core part of how we operate. Every feature we build and every policy we enforce is designed with your long-term wellbeing in mind.
All players must be at least 18 years of age to register and play on aq9. We enforce this through mandatory identity and age verification (KYC) at the point of registration and before any withdrawal is processed. Accounts found to belong to individuals under 18 are closed immediately and permanently, with balances forfeited in accordance with our Terms & Conditions.
aq9 allows players to set daily, weekly, and monthly deposit limits on their accounts. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory 7-day cooling-off period. Reducing or removing a limit requires a shorter review window, putting you firmly in control of how much you spend on the platform in any given period.
You can set a maximum session duration within your account settings. Once the session limit is reached, you will be automatically logged out and shown a responsible gaming reminder. Session time limits are a simple but effective way to prevent extended play sessions that can lead to fatigue-driven decision-making and unintended losses.
If you feel you need a short break from gambling, aq9's time-out feature allows you to pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. The time-out cannot be reversed early. This feature is designed for players who recognise they need a brief pause before things become more serious.
Self-exclusion is a longer-term voluntary closure of your aq9 account. Players may request self-exclusion for a minimum period of 6 months, up to 5 years, or permanently. During self-exclusion, your account is suspended, marketing communications are stopped, and re-registration is blocked. This is our most powerful responsible gaming tool and we strongly encourage any player who feels gambling is harming them to activate it without delay.
aq9 provides in-session reality check notifications that appear at regular intervals during active play, showing you how long you have been playing and how much you have spent or won in the current session. Your full account history — including all deposits, withdrawals, and bets — is accessible at any time from your account dashboard, giving you complete transparency over your gambling activity.
Setting up responsible gaming controls on your aq9 account takes less than two minutes. Here is how to activate each tool available to you.
Log in to your aq9 account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Select daily, weekly, or monthly, enter your chosen limit in BDT (৳), and confirm. The new limit is applied instantly.
To increase a deposit limit, a mandatory 7-day waiting period applies from the time of your request. Decreases take effect immediately with no waiting period.
Go to Account Settings > Responsible Gaming > Session Time Limit. Choose a maximum session duration (e.g., 30 minutes, 1 hour, 2 hours). Once enabled, a countdown timer appears during active play and the system logs you out automatically when the limit is reached.
Session limits reset each time you log in, so your chosen duration applies independently to every new login session.
Navigate to Account Settings > Responsible Gaming > Take a Break. Select your time-out duration: 24 hours, 48 hours, 1 week, or up to 6 weeks. Confirm your selection. Your account is locked immediately — no login, no deposits, no bets.
Time-outs cannot be reversed before the chosen period ends. If you need a longer break, consider self-exclusion instead.
Go to Account Settings > Responsible Gaming > Self-Exclusion or contact the aq9 support team directly at [email protected] with subject line "Self-Exclusion Request". Choose a period of 6 months, 1 year, 3 years, 5 years, or permanent exclusion.
Self-exclusion takes effect within 24 hours of your request. All pending promotions and bonuses are cancelled. You will not receive marketing materials during the exclusion period.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond entertainment and is starting to have a negative impact on your life.
Chasing Losses
Continuing to gamble in an attempt to win back money you have already lost, often leading to larger and larger bets.
Gambling Beyond Your Means
Spending more money on gambling than you can comfortably afford to lose, or using funds set aside for rent, food, or bills.
Difficulty Stopping
Finding it hard to walk away from a gaming session even when you intend to, or feeling compelled to "just one more bet."
Neglecting Responsibilities
Missing work, family obligations, or social commitments because of time spent gambling on aq9 or other platforms.
Borrowing to Gamble
Taking loans, using credit cards, or borrowing money from family or friends specifically to fund gambling activity.
Secrecy and Concealment
Hiding the extent of your gambling activity from family members or close friends, or feeling ashamed about how much time or money you spend.
Emotional Dependence
Using gambling as a way to escape stress, anxiety, depression, loneliness, or other difficult emotions rather than as light entertainment.
Preoccupation with Gambling
Spending significant time thinking about gambling even when not playing — planning your next session, reliving past wins, or calculating what you might win next.
Honest answers to the following questions can help you gauge your current relationship with gambling. There are no right or wrong answers — this is a private tool for your own reflection.
If you believe gambling is becoming a problem for you, taking action early makes a meaningful difference. Here are the recommended steps.
Recognising that gambling may be causing harm is the most important first step. There is no judgment at aq9 — many players use our responsible gaming tools at various points during their time on the platform.
Log in to your aq9 account and activate a time-out or self-exclusion immediately. This creates a mandatory pause so that you cannot continue gambling on impulse while you seek further support.
Email [email protected] with the subject line "Responsible Gaming Support". Our team is available 24/7 (BST) and will respond without judgment, providing guidance on the tools available and assisting with any account restrictions you wish to apply.
Sharing your concerns with a trusted family member or close friend can provide emotional support and practical accountability. You do not need to face this alone.
Qualified counselling and addiction support services are available in Bangladesh. Speaking with a professional counsellor or psychologist who specialises in behavioural addictions can provide structured, lasting help beyond platform-level tools.
If gambling has led to financial difficulty, consider speaking with a financial adviser or community support organisation. Addressing financial stress alongside behavioural change leads to better long-term outcomes.
Every responsible gaming decision at aq9 is guided by the following core principles, which inform both our product design and our support practices.
aq9 is committed to honest, clear communication with all players. Game odds, return-to-player (RTP) rates, bonus terms and wagering requirements, and account balance information are all presented transparently. We never obscure the true cost or probability of gambling on our platform. Players in Bangladesh deserve clear information to make informed decisions about how and how much they play.
aq9 actively monitors account behaviour for indicators of problem gambling and has internal policies prohibiting targeted marketing to players who have recently self-excluded, are under active cooling-off periods, or have shown patterns consistent with problematic gambling. We do not send bonus offers or promotional messages to players who have activated any responsible gaming restriction on their account.
aq9 employs multiple layers of protection to prevent individuals under the age of 18 from accessing the platform. These include mandatory date-of-birth declaration at registration, document-based age verification during KYC, automated fraud detection for age misrepresentation, and a strict policy of immediate account closure upon discovery of underage access. We ask parents and guardians to use parental control software to prevent minors from accessing online gambling sites.
aq9 consistently communicates to all players that gambling should be treated as a paid form of entertainment — like cinema or sporting events — with no expectation of profit. All games on the platform involve an element of chance, and the house edge means that over time, the statistical expectation for any player is a net loss. Players should only ever wager amounts they are genuinely comfortable losing without financial or emotional consequence.
Play responsibly and enjoy everything aq9 has to offer — from live cricket betting on BPL and IPL to casino games and slots, all accessible with bKash, Nagad, and Rocket in BDT.
aq9 is strictly for players aged 18 and above. Please gamble responsibly.